Regional Manager, Maine

Basics:

• Full-Time, exempt
• Based: Portland Transportation Center, Portland, ME
• Monday – Friday, on site. Frequent regional travel within Maine and NH.
• Reports to: Keith Skorupski, Director of Corporate Operations

Qualifications:

• 4year College Degree required; business focus preferred
• Handson, operational management experience required. Hospitality, transportation or like industry experience a plus
• Superior leadership and communications skills
• Computer proficiency is a must with the ability to learn industry specific platforms. Working knowledge of Excel and AI tools.

Essential Duties and Functions:

• To foster a supportive and proactive environment for staff. Work closely through and alongside department heads to manage staffing needs, recruitment, training, retention and management of all personnel in Maine.
  • Responsible for training, management, consistent discipline and accountability and recognition of all Maine staff in consultation with relevant managers and department heads in Concord.
• To ensure superior customer experience through execution of details.
  • The strength of our service is simple things done well. That is to say clean and well-maintained facilities and equipment, trips that leave on time, and staff that is friendly and helpful. An eye for detail is a must.
  • While P&L management experience is a plus, and innovation of all kinds is welcome; overseeing day-to-day consistency in service execution is the primary objective of this position and will define a successful candidate.
• Work closely with Concord operations and local staff to ensure optimized schedules, and ensure all work is covered.
• Oversee all capital maintenance planning/projects in Maine and day-to-day operational expenses and facilitate repair work. Coordinate with vendors and staff.
• Analyze workflows to determine areas of opportunity to streamline operations and improve efficiencies
• Work closely with Marketing to promote services in Maine.
• Address elevated customer complaints to resolution.
• Participate in strategic planning discussions with VP level staff across company.
• Oversee the day-to-day functioning of all CCL operations in ME.
  • Bangor Terminal, and Driver Layover Facility (House and Service Bay)
  • Augusta Terminal
  • Portland (shared Passenger Terminal and Maintenance Facility)
  • Coastal Agencies
    • Third party agencies
• Oversight of terminal staff to include:
  • • Terminal Managers
    • Ticket Agents
    • Cleaning and Janitorial Staff
    • Grounds’ Staff
    • Mechanics
    • Bus Servicing Staff
    • Dock Help
• Work closely with Concord Coach Lines department heads based in Concord, NH.
  • HR
  • Safety
  • Accounting
  • Fleet Maintenance
  • Operations
  • Marketing
• Maintain external relationships and represent Concord Coach Lines in the community.

Training:

• This position can expect to spend 30 to 60 days learning the operation and the basics of almost all job functions.
  • Willingness to do some or all of the following tasks to show their willingness to do what needs to be done to keep the operation running smoothly and set a positive example for staff at opportune moments will help ensure a successful candidate: assist staff in servicing equipment, selling tickets. plowing snow and loading luggage.

Concord Coach Lines provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.

Internal Ref: PR+